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Methods to Outline KPIs with Former Expedia Product Lead


Final week, Product Faculty hosted Riah Sathe, Former Product Lead at Expedia, for a particular #AskMeAnything session. Riah has lots of helpful frameworks and technique tricks to share. Learn on to be taught her strategy to metrics and see her favourite Product assets.

Meet Riah

This week, Product School hosted Riah Sathe, Former Product Lead at Expedia

Riah Sathe is an enthusiastic Product Chief who focuses on the client to create key outlined outcomes. She lately labored as a Product Lead for a worldwide product line at Expedia Group. Her buyer care platform supported hundreds of thousands of vacationers all around the world every year. She additionally labored as a Product Supervisor in Expedia’s first APM cohort and as a International Product Supervisor intern earlier than that.

What are the highest 3 duties a PM ought to prioritize?

  1. Discuss to customers! That is at the start.
  2. Technique – I spend time doing aggressive analysis & keep updated on new tendencies.
  3. Wanting on the proper information. It’s vital to outline the appropriate metrics and deal with 3-5 KPIs and frequently measure these.

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Particular methods to outline KPIs?

photo of dart stuck in the middle of dart board. the dart is in focus, the board is blurry.
  • It’s good to have a mixture of main and lagging indicators. You’d need to have the ability to proactively observe information in addition to reply to vary.
  • I say 3-5 KPIs as a basic guideline so that you’re wanting on the highest precedence gadgets.
  • Additionally outline a North Star.

What instruments and frameworks do you suggest for creating roadmaps?

I’ve used a number of instruments previously, proper from JIRA portfolio, to easier instruments like Google sheets or powerpoint. I’d first establish the purpose of your roadmap. Some roadmaps are supposed to be extra strategic, whereas others are tactical. I discover JIRA portfolio nice for tactical roadmaps the place you possibly can immediately observe work. For management/buyer going through roadmaps that are extra strategic, I imagine figma could be nice to comply with.

When launching a brand new characteristic to your Product or strategic enterprise unit, how do you outline which occasions to trace?

I like to make use of a framework after I’m approaching metrics known as Purpose-Query-Metric (GQM).

  • Begin with 1-2 excessive stage objectives
  • Hone in on questions you’re in search of solutions to. What’s it that you just wish to accomplish with the launch?
  • As soon as you realize what you wish to measure, you’d establish your metrics. 3-5 of these could be your key metrics (or KPIs) and also you might need further metrics to provide the full image.
  • I’d strategy analytics/engineering on getting the appropriate occasions and monitoring these solely after you’re clear on what must be measured for fulfillment.

What technical abilities are required as a PM?

PM roles range throughout the board so the extent of technical abilities wanted range as effectively. If working in a expertise firm nonetheless, it’s greatest to have a excessive stage understanding of the structure of the product you’re taking a look at.

It’s helpful to grasp upcoming expertise tendencies so you may make vital strategic selections as effectively. For Platform Merchandise, sturdy technical abilities would positively be a plus. For instance, with the ability to perceive APIs, fundamental technical structure and many others. System design is often not requested within the interview course of apart from a number of corporations.

How ought to I customise my CV per job description?

person seated at a wooden table, with their head out of frame. the person is wearing business casual clothes and writing with a pen on a sheet of paper on a clipboard

I’d do a number of issues:

  • Establish what issues the function is particularly going to be centered on.
  • You probably have related expertise to that particular area, I might spotlight that in your resume. Generally we could not have the very same expertise, however have labored on an identical drawback house, comparable trade or with the identical consumer segments. In that case, I’d additionally spotlight that.

I wouldn’t have any examples to share, however these are basic tips.

I’m a brand new Product Proprietor. Ought to I get licensed?

Thanks to your query. Product Faculty gives an excellent program & there are a lot of free assets obtainable. I’ve previously seen Product Homeowners or TPMs get a PMP certification, nonetheless it’s associated to Venture Administration & not Product particular. Normally, I discover that certificates will not be necessary or an anticipated customary for PM roles. I’d deal with the talents you’d wish to develop and go from there.

New Product Managers have restricted assets or time to be taught the enterprise. How can they greatest be taught the enterprise of the product?

A method I wish to strategy issues is by doing a little preliminary market analysis.

  • Begin with the enterprise first. Establish opponents, the panorama, geographies, and many others. Establish the highest 3 issues confronted by your organisation as an entire.
  • Get into your particular person product house & repeat this. That is exhaustive but it surely helps to begin with probably the most urgent issues first and take it from there.
  • Discuss to customers as early as potential! Dive into former consumer research and check out frequent help tickets. This could inform you what’s the most important buyer want.

This takes time and is at all times a altering panorama. Generally corporations like Gartner or consulting corporations are additionally an excellent start line as they’ve carried out the preliminary analysis in that discipline. Their reviews are often obtainable.

I’m trying to pivot from operations to Product. What studying assets would you suggest?

a headshot of someone holding a black book open in front of their face, so that the book hides their face

It’s nice to be curious and develop that, as you come throughout merchandise in your day-to-day. Operations is usually a good start line, as you’d be sturdy within the execution side of issues. I’d suggest constructing a deal with technique & Product Design to enrich that ability set. I like to recommend Stratechery as a weblog for constructing technique abilities. I’ll put up an inventory of Product books in direction of the top of this chat.

Learn subsequent: Transitioning to Product Administration From ANY Background

I’ve been helping my present PMs from the place of software program engineer. I would like steering on whether or not it’s higher to shifting internally to the PM function vs exterior immediately?

That’s a good way to begin, by shadowing PMs round you. I discover that transferring internally may help because you already perceive the product/enterprise and may focus completely on honing Product abilities. Nonetheless, generally, exterior applications (like an APM program) show you how to cowl a number of dimensions in a extra structured and intentional method. I might say it is determined by what stage of profession you’re at.

I’m evaluating the perfect path to get into Product Administration. I’m considering I can begin as a Tech Program Supervisor (TPM) after which transfer to Product Administration. Have you ever seen folks make this transition?

I’ve seen a number of folks transition by way of the TPM route so it definitely is usually a stepping stone. That being stated, you’re already in Program Administration and should you really feel prepared to use, I’d encourage you to take action! I might deal with constructing Product design & technique abilities and showcasing that in interviews as you’d seemingly already be sturdy in execution together with your present background. Good luck!

How do you get your foot within the door? Most roles I see name for somebody with expertise.

There are a number of APM positions these days which can be designed for people with 0-3 years of Product expertise. I’d suggest making use of to these because the interview course of is extra centered round Product sense and lesser in your former background. One other method is to maneuver inside your present group. Discover an fascinating drawback to resolve and see if the product workforce could be open to a rotation.

Any remaining suggestions?

My recommendation is to go forward and apply/don’t be afraid of constructing the shift. It may seem troublesome however I’m certain with the appropriate strategy you possibly can break into the sector!Some assets I personally like for technique & design:

  1. The Stratechery weblog by Ben Thompson
  2. Hooked by Nir Eyal
  3. The Design of On a regular basis Issues
  4. All issues Product Faculty! You’ll discover tons of nice assets on the YouTube channel for all these matters.

I’ll attempt to reply all of the remaining questions! Be happy to attach on Linkedin.



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